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Essential Business Skills

In the ever-evolving digital age that surrounds us with gadgets, social media, and visual stimulation, business success becomes even more elusive as we are so distracted by the sights and sounds around us. However, there are basic business skills that haven’t gone away during this new normal—in fact, they have become more vital for our businesses to thrive and succeed.

PowerUpSuccess has always been supportive of continuous advancement and tried-and-true practices that demonstrate how important it is to develop entrepreneurial skills.

Business Writing

This practical program focuses on applying English in the workplace. It takes the complexities out of learning the language by emphasizing the four language skills of reading and understanding, speaking and pronunciation, listening and responding, and writing daily business correspondences.

The application is then built into the 3 ‘S’:

– Speech

– Sale

– Service for workplace based English.

Emphasis is centred on business phrases and communication with customers and clients.

Who Should Attend

For staff who disseminate company information internally, and externally with customers and clients.

By the end of this dynamic yet practical course, you will be able to:-

– develop usable, relevant business writing skills

– use the most effective language for your reader

– speak and write English with confidence; ask questions effectively and respond to customer inquiries

Speech: Spoken & Written

  • – Speaking
  • – Speaking Application
  • – What is Business Writing?
  • – Writing: Who is my reader?
  • – Writing: Mastering grammar
  •  

Sales

  • – Practice a STAR Attitude
  • – Listening Skills
  • – Asking Questions that Sell
  •  

Service

  • – Enhancing Customer Service Excellence

Competency Interviewing Skills

Employee selection is the most important issue in business. Making the wrong hiring decision means throwing away a substantial investment of time and money on recruitment, training and benefits. Study after study has shown that poor employee selection is a costly mistake.

This course will take you step-by-step through the employee selection process, from recruitment through hiring, with actionable advice for improving your interviewing skills and more. Learn the insightful techniques of competency based interviewing and behaviour questioning principles to enhance job-fit and retention rate.

Who Should Attend

Managers and individuals with hiring & management responsibilities whose success depends on recruiting & job fitting people successfully.

– Learn How to Effectively Use Telephone Screening and Other Methods to Filter Out the Wrong Applicants

– Practice Interviewing Techniques to Refine and Develop Your Skills as an Interviewer—Including How to Open and Close the Meeting

– Understand How to Ask the Right Questions to Find Out the Information You Need to Know

– Evaluate skills and select the right candidate through competency- based interview techniques

– Follow a systematic interviewing guide – focused on selection efforts

– The Importance of Hiring the Right People

– Why Competency & Behavioural Based Interviewing?

– Before the Interview

– Forming the Interview Questions

– Consistent Resume Screening

– Developing an Interview Format

– Interviewing Techniques

– Rating Interviews

– Reference Checks

Finance for Non-Financial Managers

In today’s demanding business world and especially during challenging economic times when financial acumen is expected at every organizational level, it takes more than mere understanding of the concept of profit and loss. All too often, a manager’s performance is measured by how effectively they oversee departmental budgets.  In order to be successful, managers are required to possess practical financial skills that will enable them to make strategic decision that will have a positive impact on the profitability of their businesses.

PowerUp Success’s Finance for Non-Financial Managers is designed to provide managers with a basic understanding of the principles and concepts of financial accounting and the ability to apply them in the preparation and interpretation of financial and related information to meet internal and external reporting obligation.

Who Should Attend:

Assistant Head of Departments, Managers and Executives of the hotel, Finance officers and supervisors, All executives who have just joined the hotel industry and fresh graduates from school of hospitality.

– Understand basic financial terms, such as fixed assets, working capital, accrual, equity and etc .

– Read and understand 3 key financial statements : Balance Sheet, Profit & Loss Accounts, Cash Flow Statement.

– Understand some of the financial ratios & metrics used to measure the performance of the hotel.

– Learn how to maximize your company’s profit by looking at cost-volume-profit relationship.

– Cultivate proactive working relationships with finance professionals and enhance your value to the hotel.

– The importance of accounting/finance important for a manager in the hotel

– Understanding the concepts and framework of Finance in a hotel.

– Principles of accounting

– Understanding financial statement and reports.

– Interpreting financial reports using key statistics and financial ratios.

– Keeping your plan on target with budgetary controls.

– Improving profitability through cost analysis and profit planning.

Grooming and Business Etiquette

Personal Branding : The art of branding yourself professionally, be seen and heard and create a lasting impression

Why would you want personal branding… Its because each and every one of us is unique and you need to let that uniqueness in you shine. Know how to take advantage of your assets and let your natural talent shine. Play up the strength, play down the weaknesses.

When you walk into a room, you can shout your presence, or subtly define it. It’s an art that you can create and achieve for yourself.

Who Should Attend:

Senior Executives, team leaders & managers who want to increase their effectiveness and performance at the organizational, interpersonal and personal levels by overcoming leadership & managerial challenges that prevent them from achieving key organizational and personal goals.

Course Overview

  • – Discovering your Personal Style
  • – Taking Action to Create Results
  • – Dress Your Way to a Slimmer You
  • – Wearing Color With Confidence
  • – Accessories, Accessories!
  • – Communication Skills and Body Language
  • – Men’s Styling – The Power of Clothes & Body Language

Strategic Planning & Goal Setting

Effective strategic planning is essential to the future success of any organization. However, most organizations often act without proper planning and vision. They therefore fail to create plans and set goals that will yield a strong return on investment. These organizations need leaders and managers who understand strategic planning and goal setting and how the two will benefit their organization. Strategic planning and goal setting can move your organization to world-class performance.

PowerUp Success’ Strategic Planning and Goal Setting training aims to assist managers and team leaders to plan strategically, set goals and objectives for their functional team, align them with actions, as well as to demonstrate strategic thinking during everyday operations.

Who Should Attend

  • All managers/specialists responsible for setting team goals and for managing teams in implementation of strategic and operational planning processes for their unit / the whole organization, including activities such as contingency planning,budgeting, strategy design, implementation, leadership and performance monitoring.

Highlights of the training are as follows :-

– Participants will improve their knowledge of strategic planning and goal setting as well as how to integrate them into their department or organization.

– Understand how to design visionary strategic plans.

– Work out how to translate strategic plans into action plans.

– Learn how to think outside of the box.

– Balance the tactical and the strategic approach in goal setting.

– Provide insights into productive contingency planning.

– Construct a plan that aligns everyone’s actions to the organization’s strategy.

– Introduction to strategic planning

– Elements of the strategic plan

– Strength Weakness Opportunities and Threats (SWOT)

– Vision and Mission Statements as part of your strategic plan

– Planning goals

– Goals setting process

– Strategies formulation

– Strategic planning process

– Indicators of performance

Time and Stress Management

The objectives of this particular program will be to equip your team with the vital Time Management Tools they need to drive your organization forward. This specific course will be split into three parts. The total duration will be two days of a very practical nature, to demonstrate that Time Management is a key factor for future success.

The average person spends over 150 hours per year – almost one month – just looking for information.” This statement by organizing expert Barbara Hemphill indicates how clutter and disorganized files can affect the bottom line. There are no points for neatness; but there are points for being able to instantly access the item you want when you need it. Even filing everything neatly in labelled manila folders is no guarantee you’ll be able to retrieve specific items quickly. Folders get misplaced, duplicated or misfiled. And there’s no indication of which papers are actually inside those labelled file folders.

– Understand the importance of accurate and effective time management

– Increase productivity

– Balance work and personal life

– Identify and avoid time wasters

– Stop attempting too much at once

– Learn how to delegate

– Develop positive assertiveness

– Plan and organize the work

– Implement a personal time management action plan

– Obstacles to delegation

– Successful delegation saves time

– How to use a master list to develop a do list

– How a time inventory can make you time

– Desk management

– Personal Productivity

– Telephone interruptions

– Good Time Management will eliminate:

– Symptoms of ineffective Time Management

– Improving concentration

– Paper work as time wasters

– Procrastination

– Setting Goals as a time saver

– Other important techniques that saves time

Interested in finding out more about what we can do for you? Get in touch!

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PowerUpSuccess (formerly known as PowerUp Learning Academy) is a proven expert with almost two decades of experience in Business Optimization, Digital Supremacy Transformation, Human Capital Development, High Performance Training, Results-Driven consulting in Sales, Relationship Mastery, and Leadership Development.

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