Date
&
Venue
Sept 19th
& 20th, 2011
PowerUp Learning Academy,
Petaling Jaya,
Selangor, Malaysia
|
Early Bird
Offer
RM 1,550 per
participant
Before Aug 18th,
2011
Normal Rates
After Aug 18th @ RM
1,750
|
|
Bonus
Get
20%
off the 3rd
person onwards from same
organization
|
|
|
| Managers,
Business Owners, Executives & Service Professionals, especially
from the Hospitality, Retail and Service driven businesses, who want to
enhance their understanding of service excellence, effectiveness and
performance at coaching, mentoring team players to achieve a world
class service experience both at personal and organization level. |
This results-based course will be challenging,
thought provoking, informational and inspiring.
Candidates will use a variety of learning tools including workshops,
case studies, games, real life scenarios and open learning. |
|
|
About PowerUp Success
To
date,
our
trainers
have
worked
with
over
80,000
participants
and 2,000
organizations globally, from all walks of life and skill sets. Besides
these professional seminar series, we also provide customized corporate
training, team building, quality process & business consulting,
executive search and HR management consulting.
|
|
2
days of interactive workshop facilitated by our highly experienced
trainer(s), case studies, personal profile international licensed
assessments, workbook, experiential activities and certificate of
accomplishment.
|
|
|
|
Like
it or not, competitions and new comers are "eating" into your market
share everyday, and every minute. To stay ahead of the competition it
is no longer the product that matters, it's the "SERVICE"
that
makes
a
difference
and
will
continue
to
bring
you
repeat business
if you are offering what your competitors don't.
If
you want to be the one who "eat" into other people's market share and
improve your business with leaps and bounds, be it from the Hospitality,
Retail
or
Service-Driven
businesses, you will benefit from
this highly interactive 2-Days training workshop
which shows you the ways and means to make an Impactful
SERVICE Difference that will not only Win,
but Retain the customers from your competitors.
Learn
from
World
Class
Service
Led
Organizations
(SLO)s
best
practices
and
as
you
discuss the various skills and techniques, you will draw from your
own personal and varied experiences to share elements of reward and
challenge. Come learn and experience how power principles like Serve
it
Forward,
Making
the
Impossible,
Possible!,
Memorable
Experiences
Stay
and many others can be incorporated and made part of your service
culture.
|
|
The
workshop is full of 'Service Ideas' to embrace the principle of
'Serving It Forward-The Art of Hospitality', and in coaching your team
in doing the "right" things to creating memorable experiences. We will
include the case studies of world class best practices and high impact
service tools & ideas to assist you in raising the service
excellence benchmark and potentials.
|
 |
Uplift your
service level from just greeting and thanking |
|
Stand out and
above the competitions with creative service ideas |
|
Rejuvenate your
team service culture with useful tips and tools |
|
Speak in
"customer perspective" and win their hearts |
|
Understand how
your own behaviour impacts on the behaviour of others. |
|
Communicate
more assertively and effectively. |
|
Convert the
complaint/ difficult customers to become your regular customer |
|
Develop more
confidence and skills as a problem-solver. |
|
Ability to see
what others don't see and to create an impactful service difference |
|
Learn ways to
make customer service a team approach. |
| Day
1 |
|
Create innovative ways to
build an extraordinary customer service environment |
|
Motivate employees to
perform and be engaged in exceeding customer needs? |
|
Become more effective in
managing, dealing and exceeding customers' expectations |
|
Convert the complaint/
difficult customers into new business opportunities |
|
| Day
2 |
|
Build opportunities within the scope of your
authority for dealing effectively with others |
|
Identify the criteria for fair and responsible
response to all customers |
|
Suspend your frame of reference and communicate more
effectively |
|
Learn what kind of leader you are and how to
maximize your strengths |
|
Develop strategies for a leading service management
system |
|
Leverage of the decision maker psychological mindset
to deliver effectively |
|
| Here
are
what
some
previous
participants
trained
by
our facilitator have
commented : |
|
"I
would like to thank you, Jonathan personally in giving us a general and
full view of the key essentials of Customer Care. His technique is new,
scientific and can easily be understood. It is really useful for me and
my entire team. I was impressed with excerpts from the presentation and
I just wanted to let him know that I am really grateful for being one
of the participants. Thank you for sharing. "
| General
Manager, Best Western Astor Hotel, Makati City, Philippines |
|
|
"Will
certainly
use
the
key
customer
service ideas that were shared and
taught in my daily work and life. Thank you."
| Head of Client
Support, Modern Corporate System Sdn Bhd |
|
|
"It
is a great training and very useful for us to apply. Will definitely
share with others. Jonathan was also very helpful throughout the
Customer Service program, in making the lesson easy to understand and
practical.."
| Customer
Service, Mediterranean Shipping Company Sdn Bhd |
|
|
"Jonathan
is
very
knowledgeable
and
is
able
to captivate the audience with simple
to understand real examples and illustrations on Customer Services. He
is also good in moving the audience into action and a great motivator
and facilitator. Well Done Jonathan!."
| Sales and
Marketing Administrator, Parkroyal Hotel Kuala Lumpur, Malaysia |
|
|
"The
workshop has helped me to understand the awareness of how interactions,
the way we communicate and going the extra mile can impact customer's
lives. Thanks for sharing Jonathan."
| Financial
Controller, Fresenius Medical Care, Malaysia |
|
|
"The
contents that included Leadership for Customer Service were very useful
and helped me a lot. I will definitely use what I learned and also
share them with my colleagues."
| Community
Manager, B2B Commerce (M) Sdn Bhd |
|
|
For
registration
information,
contact training@powerupsuccess.com
or
Call +603-7960-3088
For 2011 event calendar of other public
seminars, please email us.
|
|
